Return and Exchange Policy
We are committed to bringing satisfaction to our customers through our products and services. If you are not completely satisfied with the product, please refer to our return and exchange policy.
To ensure product quality before proceeding with mass production, we offer a sample testing service for large orders or products that are custom-designed and produced according to the specific requirements of the customer. The details are as follows:
-
Sample Request:
Customers can request product samples based on special requirements or large order quantities. -
Sample Testing Process:
- Customers provide information about their product requirements (model, color, material, size, etc.).
- Đông Hằng will produce and send the sample to the customer for review before proceeding with mass production.
-
Cost:
- Product samples will be provided at a reasonable cost. The sample fee may be refunded if the customer proceeds with placing a mass production order.
-
Sample Testing Time:
The production time for the sample depends on the product requirements and quantity, but we commit to providing the sample as quickly as possible for customer review and approval. -
Quality Assurance:
The sample will be thoroughly checked for quality before being sent to the customer, ensuring it meets the agreed-upon specifications and standards.
We are committed to providing customers with the highest quality products, and our sample testing service is part of this commitment.
