Return and Exchange Policy
1. Conditions for Return and Exchange
Customers can request a return or exchange within 5 days from the date of receipt, provided that:
- The product remains intact with original tags and labels, showing no signs of use.
- The product has technical defects or damage caused by the manufacturer.
2. Return and Exchange Process
- Step 1: Contact our customer service team.
- Step 2: Provide the necessary information and images of the product to be returned or exchanged.
- Step 3: Send the product to the address provided by our customer support staff.
3. Exchange Method
Exchange for a similar product (same model, color, size, and value).
4. Return and Exchange Costs
Free returns or exchanges if the issue is caused by the manufacturer.
5. Cases Not Eligible for Return or Exchange
- Products that have been used or damaged by the customer.
- Products listed as non-returnable (e.g., discounted items, special promotions, or single-use products).
